Frequently Asked Questions
What is Rivet.Co?
Rivet.Co is a premium multi-brand store offering a curated selection of original menswear brands.
How long does shipping take?
Standard shipping takes 3–5 business days. Express shipping is available at checkout.
Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our shipping page for details.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I exchange an item?
To exchange an item, please contact our Customer Care team and we'll guide you through the process.
What payment methods do you accept?
We accept Visa, Mastercard, Meeza, and Apple Pay.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email. You can also track your order from your account page.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately if you need to make changes.
How do I contact Customer Support?
You can reach us via the Contact Us page or email us directly. We're here to help!